Konstantinos I. Stouras


Post-doctoral Researcher, Operations Management, Darden School of Business

UVA Darden







Welcome to my page!

Here you can find relevant academic information about my research interests, a current version of my CV, and some interesting links.



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Konstantinos Stouras

Research Interests

Operations Economics: Contests, Crowdsourcing, Gamification

Service Science: Work-from-home marketplaces, Online Communities, Workforce Management and Analytics, Matching Markets


Working Papers


Stouras, Konstantinos I., Product Support Forums: Customers as Partners in the Service Delivery, November 2016.

Stouras, Konstantinos I., Serguei Netessine and Karan Girotra, First Ranked First To Serve: Strategic Agents in a Service Contest, August 2016.


In Progress


Stouras, Konstantinos I. and Raul O. Chao, Crowdsourcing Customer Service to Online Communities: An Empirical Investigation, (Data collection from four largescale online communities and analysis in progress)

Stouras, Konstantinos I., Peer-to-peer service marketplaces: Coordinating Staffing Level and Service Quality

Stouras, Konstantinos I., Innovation Contests with Heterogeneous Agents and Endogenous Participation


Cases and Teaching Materials


Stouras, Konstantinos I., Karan Girotra and Serguei Netessine, LiveOps Inc.: The Contact Centre Reinvented, INSEAD Business School Case 6097, October 2014. (Case and Teaching Note available to purchase from Harvard Business Publishing, among other popular case distributors)

Other Manuscripts


Stouras, Konstantinos I., Probabilistic Solutions of Partial Differential Equations and their Path Integral Representation: Applications in Stochastic Interest Rate Modeling, Undergraduate Thesis, National Technical University of Athens (NTUA), 2010.


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