Konstantinos I. Stouras


Post-doctoral Researcher in Operations Management

UVA Darden




Welcome to my page!

I am a Post-doctoral Research Fellow at the Darden School, University of Virginia. I study problems in innovation and services under the lens of Operations Management. I received my Ph.D. in Operations Management from INSEAD, where I had the privilege to be advised by Serguei Netessine and Karan Girotra. I obtained an M.Sc. in Financial Engineering and a 5-year Diploma (M.Sc. equivalent) in Applied Mathematics and Physics from the National Technical University of Athens (ΕΜΠ), Greece.

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Konstantinos Stouras

Research Interests

Contests and All-Pay Auction Theory and Practice, User Innovation, Work-from-home call centers, Matching Markets


Working Papers


[P1] Stouras, Konstantinos I., Jeremy Hutchison-Krupat and Raul O. Chao, Motivating Participation and Effort in Innovation Contests, under review, 2017. [InnoCentive.com data] [Kaggle.com data]

[P2] Stouras, Konstantinos I., Product Support Forums: Customers as Partners in the Service Delivery, 2016.

[P3] Stouras, Konstantinos I., Serguei Netessine and Karan Girotra, First Ranked First To Serve: Strategic Agents in a Service Contest, 2016.


In Preparation (Preliminary results available)


Stouras, Konstantinos I., Sanjiv Erat, and Kenneth C. Lichtendahl Jr., Multiple Contests with Endogenous Participation of Heterogeneous Solvers, 2017. (soon to be available)

Stouras, Konstantinos I., Crowdsourcing Contests with Incomplete Information and Evaluation Uncertainty, 2017. (soon to be available)

Stouras, Konstantinos I. and Xiaojin (Jim) Liu, Crowdsourcing Customer Service to Online Communities: An Empirical Investigation. (Data collection from four large-scale online communities and analysis in progress)

Stouras, Konstantinos I., Multiple Contests with Stochastic Participation

Stouras, Konstantinos I., Peer-to-peer service marketplaces: Coordinating Staffing Level and Service Quality


Other Manuscripts


Stouras, Konstantinos I., Incentive Design of On-Demand Marketplaces for Service and Innovation, Ph.D. Thesis, INSEAD, 2017.

Stouras, Konstantinos I., Probabilistic Solutions of Partial Differential Equations and their Path Integral Representation: Applications in Stochastic Interest Rate Modeling, Undergraduate Thesis, National Technical University of Athens (NTUA), 2010.


Cases and Teaching Materials


[T1] Stouras, Konstantinos I., Ozlem Yildiz and Elliott N. Weiss, Service Innovation, Darden School of Business Case (Teaching Note and Case Study in Preparation).

[T2] Stouras, Konstantinos I., Karan Girotra and Serguei Netessine, LiveOps Inc.: The Contact Centre Reinvented, INSEAD Business School Case 6097, October 2014. (Case and Teaching Note available to purchase from Harvard Business Publishing, among other popular case distributors)


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