Konstantinos I. Stouras

Post-doctoral Researcher, Operations Management, Darden School of Business

UVA Darden

Welcome to my page!

Here you can find relevant academic information about my research interests, a current version of my CV, and some interesting links.

* NEWS *

Konstantinos Stouras

Research Interests

Contests and All-Pay Auction Theory and Practice, User Innovation, Work-from-home call centers, Matching Markets

Working Papers

[P1] Stouras, Konstantinos I., Jeremy Hutchison-Krupat and Raul O. Chao, Motivating Participation and Effort in Innovation Contests, under review, July 2017. [InnoCentive.com data] [Kaggle.com data]

[P2] Stouras, Konstantinos I., Product Support Forums: Customers as Partners in the Service Delivery, November 2016.

[P3] Stouras, Konstantinos I., Serguei Netessine and Karan Girotra, First Ranked First To Serve: Strategic Agents in a Service Contest, August 2016.

In Progress

Stouras, Konstantinos I., Sanjiv Erat, and Kenneth C. Lichtendahl Jr., Multiple Contests with Endogenous Participation of Heterogeneous Solvers

Stouras, Konstantinos I. and Xiaojin (Jim) Liu, Crowdsourcing Customer Service to Online Communities: An Empirical Investigation, (Data collection from four large-scale online communities and analysis in progress)

Stouras, Konstantinos I., Multiple Contests with Stochastic Participation

Stouras, Konstantinos I., Peer-to-peer service marketplaces: Coordinating Staffing Level and Service Quality

Cases and Teaching Materials

[T1] Stouras, Konstantinos I. and Elliott N. Weiss, Service Innovation, Darden School of Business Case (Teaching Note and Case Study in Preparation).

[T2] Stouras, Konstantinos I., Karan Girotra and Serguei Netessine, LiveOps Inc.: The Contact Centre Reinvented, INSEAD Business School Case 6097, October 2014. (Case and Teaching Note available to purchase from Harvard Business Publishing, among other popular case distributors)

Other Manuscripts

Stouras, Konstantinos I., Incentive Design of On-Demand Marketplaces for Service and Innovation, Ph.D. Thesis, INSEAD.

Stouras, Konstantinos I., Probabilistic Solutions of Partial Differential Equations and their Path Integral Representation: Applications in Stochastic Interest Rate Modeling, Undergraduate Thesis, National Technical University of Athens (NTUA), 2010.

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