Stouras, Konstantinos I., Product Support Forums: Customers as Partners in the Service Delivery, November 2016.
Stouras, Konstantinos I., Serguei Netessine and Karan Girotra, First Ranked First To Serve: Strategic Agents in a Service Contest, August 2016.
Stouras, Konstantinos I. and Raul O. Chao, Crowdsourcing Customer Service to Online Communities: An Empirical Investigation, (Data collection from four largescale
online communities and analysis in progress)
Stouras, Konstantinos I., Peer-to-peer service marketplaces: Coordinating Staffing Level and Service Quality
Stouras, Konstantinos I., Karan Girotra and Serguei Netessine, LiveOps Inc.: The Contact Centre Reinvented, INSEAD Business School Case 6097, October 2014. (Case and Teaching Note available to purchase from Harvard Business Publishing, among other popular case distributors)
Stouras, Konstantinos I., Probabilistic Solutions of Partial Differential Equations and their Path Integral Representation: Applications in Stochastic Interest Rate Modeling, Undergraduate Thesis, National Technical University of Athens (NTUA), 2010.
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