Konstantinos I. Stouras

Post-doctoral Researcher in Operations Management

UVA Darden

Research Interests

Contests and All-Pay Auction Theory and Practice, User Innovation, Work-from-home call centers, Matching Markets

Working Papers

[P1] Stouras, Konstantinos I., Jeremy Hutchison-Krupat and Raul O. Chao, Motivating Participation and Effort in Innovation Contests, under revision, 2018. [InnoCentive.com data] [Kaggle.com data]

[P2] Stouras, Konstantinos I., Crowdsourcing Contests with Private Types and Evaluation Uncertainty, 2017 (A preliminary version appeared in CAEC'17).

[P3] Stouras, Konstantinos I., Product Support Forums: Customers as Partners in the Service Delivery, 2016.

[P4] Stouras, Konstantinos I., Serguei Netessine and Karan Girotra, First Ranked First To Serve: Strategic Agents in a Service Contest, 2016. [NY Times 2017 article]

In Preparation

Stouras, Konstantinos I., Sanjiv Erat, and Kenneth C. Lichtendahl Jr., Dueling Crowdsourcing Contests, 2017. (soon to be available)

Chen, Louis Lester, Ioannis Panageas and Konstantinos I. Stouras, Average Case Performance of Supply Chain Contracts, 2018.

Stouras, Konstantinos I. and Xiaojin (Jim) Liu, Crowdsourcing Customer Service to Online Communities: An Empirical Investigation, 2018. (Data collection from four large-scale online communities and analysis in progress)

Stouras, Konstantinos I., Peer-to-peer service marketplaces: Coordinating Staffing Level and Service Quality

Other Manuscripts

Stouras, Konstantinos I., Incentive Design of On-Demand Marketplaces for Service and Innovation, Ph.D. Thesis, INSEAD, 2017.

Stouras, Konstantinos I., Probabilistic Solutions of Partial Differential Equations and their Path Integral Representation: Applications in Stochastic Interest Rate Modeling, Undergraduate Thesis, National Technical University of Athens (NTUA), 2010.

Cases and Teaching Materials

[T1] Stouras, Konstantinos I., Ozlem Yildiz and Elliott N. Weiss, Service Innovation, Darden School of Business Case (Teaching Note and Case Study in Preparation).

[T2] Stouras, Konstantinos I., Karan Girotra and Serguei Netessine, LiveOps Inc.: The Contact Centre Reinvented, INSEAD Business School Case 6097, October 2014. (Case and Teaching Note available to purchase from Harvard Business Publishing, among other popular case distributors)

© Copyright 2011- Konstantinos I. Stouras. All Rights Reserved.