Konstantinos Stouras is Assistant Professor of Operations Management at UCD,
Michael Smurfit Graduate Business School. Konstantinos specializes in technology management and innovation. His research examines crowd-based innovation models, and the impact of
on-demand marketplaces and online communities in the digital transformation of the service industry. Konstantinos holds a Ph.D. in
Operations Management from INSEAD and graduate degrees in Financial Engineering, and Applied Mathematics
and Physics from the National Technical
University of Athens (ΕΜΠ).
[CV] [Research Blog] [The Wisdom of Communities] [Interesting Links]
Upcoming seminars/presentations and visits:
May 2019: POMS '19 Conference, UCL School of Management, Cambridge University
Design of systems with endogenous entry and applications in innovation and service management
[P2] Stouras, Konstantinos I., Product Support Forums: Customers as Partners in the Service Delivery, 2016.
[P3] Stouras, Konstantinos I., Serguei Netessine and Karan Girotra, First Ranked First To Serve: Strategic Agents in a Service Contest, 2016. [NY Times 2017 article]
Stouras, Konstantinos I. and Xiaojin (Jim) Liu, Crowdsourcing Customer Service to Customers: An Analysis of the Microsoft Online Community.
Chen, Louis Lester, Ioannis Panageas and Konstantinos I. Stouras, Average Case Performance of Supply Chain Contracts.
Stouras, Konstantinos I., Incentive Design of
On-Demand Marketplaces for Service and Innovation, Ph.D.
Thesis, INSEAD, 2017.
- Finalist for Best Dissertation Award, INFORMS Technology, Innovation Management and Entrepreneurship (TIMES) Section
Stouras, Konstantinos I., Probabilistic Solutions of Partial Differential Equations and their Path Integral Representation: Applications in Stochastic Interest Rate Modeling, Undergraduate Thesis, National Technical University of Athens (NTUA), 2010.
[T2] Stouras, Konstantinos I., Karan Girotra and Serguei Netessine, LiveOps Inc.: The Contact Centre Reinvented, INSEAD Business School Case 6097, October 2014. (Case and Teaching Note published by Harvard Business Publishing, and are available by several other popular case distributors)