Konstantinos I. Stouras

Stouras Konstantinos

Konstantinos Stouras is Assistant Professor of Operations Management at UCD, Michael Smurfit Graduate Business School and a Batten Institute Research Fellow. Konstantinos specializes in technology management and innovation. His research examines crowd-based innovation models, and the impact of on-demand marketplaces and online communities in the digital transformation of the service industry. Konstantinos holds a Ph.D. in Operations Management from INSEAD and graduate degrees in Financial Engineering, and Applied Mathematics and Physics from the National Technical University of Athens (NTUA).

[Resume/CV] [Research Blog] [Interesting Links]


* NEWS *

Work-from-home call center LiveOps.com featured in NY Times (November 11, 2017).

Here is an up-to-date list of research on work-from-home call centers.

Research

Crowdsourcing, User Innovation, Service Systems with Endogenous Capacity

Under Review/Revision

[P1] Stouras, Konstantinos I., Jeremy Hutchison-Krupat and Raul O. Chao, Motivating Participation and Effort in Innovation Contests, January 2018. [InnoCentive.com data] [Kaggle.com data]

Working Papers

[P2] Stouras, Konstantinos I., Product Support Forums: Customers as Partners in the Service Delivery, 2016.

[P3] Stouras, Konstantinos I., Serguei Netessine and Karan Girotra, First Ranked First To Serve: Strategic Agents in a Service Contest, 2016. [NY Times 2017 article]

Other Research

[P4] Stouras, Konstantinos I., Crowdsourcing Contests with Private Types and Evaluation Uncertainty, 2017 (A preliminary version accepted in CAEC'17: Cambridge Area Computation and Economics Day, 2017).

In Preparation

Stouras, Konstantinos I., Sanjiv Erat, and Kenneth C. Lichtendahl Jr., Dueling Crowdsourcing Contests.

Chen, Louis Lester, Ioannis Panageas and Konstantinos I. Stouras, Average Case Performance of Supply Chain Contracts.

Stouras, Konstantinos I. and Xiaojin (Jim) Liu, Crowdsourcing Customer Service to Online Communities: An Empirical Investigation. (Data collection from four large-scale online communities and analysis in progress)

Other Manuscripts

Stouras, Konstantinos I., Incentive Design of On-Demand Marketplaces for Service and Innovation, Ph.D. Thesis, INSEAD, 2017.

Stouras, Konstantinos I., Probabilistic Solutions of Partial Differential Equations and their Path Integral Representation: Applications in Stochastic Interest Rate Modeling, Undergraduate Thesis, National Technical University of Athens (NTUA), 2010.

Case Studies and Teaching Materials

[T1] Stouras, Konstantinos I., Ozlem Yildiz and Elliott N. Weiss, Improving Food Delivery Service with Good Operations, Darden Business School Case (Teaching Note and Case Study in Preparation).

[T2] Stouras, Konstantinos I., Karan Girotra and Serguei Netessine, LiveOps Inc.: The Contact Centre Reinvented, INSEAD Business School Case 6097, October 2014. (Case and Teaching Note published by Harvard Business Publishing, and are available by several other popular case distributors)