Konstantinos I. Stouras

Stouras Konstantinos

Konstantinos Stouras is Assistant Professor of Operations Management at UCD, Michael Smurfit Graduate Business School. Konstantinos specializes in technology management and innovation. His research examines crowd-based innovation models, and the impact of on-demand marketplaces and online communities in the digital transformation of the service industry. Konstantinos holds a Ph.D. in Operations Management from INSEAD and graduate degrees in Financial Engineering, and Applied Mathematics and Physics from the National Technical University of Athens (NTUA).

[CV] [Research Blog] [The Wisdom of Communities] [Interesting Links]


* NEWS *

Upcoming seminars/presentations and visits:

May 2019: POMS '19 Conference, UCL School of Management, Cambridge University

June 2019: Stanford University (Revenue Management and Pricing Conference), MSOM '19 Conference

Here is an up-to-date list of research on work-from-home call centers.

Research

Design of systems with endogenous entry and applications in innovation and service management

Under Review/Revision

[P1] Stouras, Konstantinos I., Jeremy Hutchison-Krupat and Raul O. Chao, The Role of Participation in Innovation Contests, 2019. [InnoCentive.com data] [Kaggle.com data]

Working Papers

[P2] Stouras, Konstantinos I., Product Support Forums: Customers as Partners in the Service Delivery, 2016.

[P3] Stouras, Konstantinos I., Serguei Netessine and Karan Girotra, First Ranked First To Serve: Strategic Agents in a Service Contest, 2016. [NY Times 2017 article]

Other Research

[P4] Stouras, Konstantinos I., Crowdsourcing Contests with Private Types and Evaluation Uncertainty, Cambridge Area Computation and Economics Conference (CAEC), Microsoft Research, New England, 2017).

In Preparation

Stouras, Konstantinos I., Sanjiv Erat, and Kenneth C. Lichtendahl Jr., Dueling Crowdsourcing Contests.

Stouras, Konstantinos I. and Xiaojin (Jim) Liu, Crowdsourcing Customer Service to Customers: An Analysis of the Microsoft Online Community.

Chen, Louis Lester, Ioannis Panageas and Konstantinos I. Stouras, Average Case Performance of Supply Chain Contracts.

Other Manuscripts

Stouras, Konstantinos I., Incentive Design of On-Demand Marketplaces for Service and Innovation, Ph.D. Thesis, INSEAD, 2017.
- Finalist for Best Dissertation Award, INFORMS Technology, Innovation Management and Entrepreneurship (TIMES) Section

Stouras, Konstantinos I., Probabilistic Solutions of Partial Differential Equations and their Path Integral Representation: Applications in Stochastic Interest Rate Modeling, Undergraduate Thesis, National Technical University of Athens (NTUA), 2010.

Case Studies and Teaching Materials

[T1] Stouras, Konstantinos I., Ozlem Yildiz and Elliott N. Weiss, Improving Food Delivery Service with Good Operations, Darden Business School Case (Teaching Note and Case Study in Preparation).

[T2] Stouras, Konstantinos I., Karan Girotra and Serguei Netessine, LiveOps Inc.: The Contact Centre Reinvented, INSEAD Business School Case 6097, October 2014. (Case and Teaching Note published by Harvard Business Publishing, and are available by several other popular case distributors)