Stouras, Konstantinos I., Sanjiv
Erat, and
Kenneth C. Lichtendahl Jr., Dueling Crowdsourcing
Contests, 2019.
Stouras, Konstantinos I., Product Support
Forums: Customers as Partners in the Service Delivery,
2016.
Stouras, Konstantinos I.,
Serguei Netessine and
Karan Girotra, First Ranked First To
Serve: Strategic Agents in a Service Contest, 2016.
[NY Times 2017
article]
Other Research
Stouras, Konstantinos I., Crowdsourcing
Contests with Private Types and Evaluation Uncertainty, Cambridge Area Computation and Economics Conference (CAEC), Microsoft Research, New England, 2017.
In Preparation
Erat, Sanjiv and Konstantinos I. Stouras, Contests, Solvers and a Platform.
Stouras, Konstantinos I. and Xiaojin
(Jim) Liu, Crowdsourcing Customer Service to Customers: An Analysis of the Microsoft Online Community.
Chen, Louis Lester, Ioannis
Panageas and Konstantinos I. Stouras, Average Case
Performance of Supply Chain Contracts.
Other Manuscripts
Stouras, Konstantinos I., Incentive Design of
On-Demand Marketplaces for Service and Innovation, Ph.D.
Thesis, INSEAD, 2017.
- Finalist for Best Dissertation Award, INFORMS Technology, Innovation Management and Entrepreneurship (TIMES) Section
Stouras, Konstantinos I., Probabilistic
Solutions of Partial Differential Equations and their Path Integral
Representation: Applications in Stochastic Interest Rate
Modeling, Undergraduate Thesis, National Technical
University of Athens (NTUA), 2010.
Case Studies and Teaching Materials
Goldberg, Rebecca,
Ozlem Yildiz, Konstantinos I. Stouras and
Elliott N. Weiss, GidaTez: Grocery Delivery in Turkey, Darden Business
School Case, forthcoming, 2019.
Stouras, Konstantinos I., Karan
Girotra and Serguei
Netessine, LiveOps Inc.:
The Contact Centre Reinvented, INSEAD Business School Case
6097, October 2014. (Case and Teaching Note published by Harvard
Business Publishing, and are available by several other
popular case distributors)
